Quality Manager (KSA) Calo Inc.

Why This Role Matters

Saudi Arabia is one of our most important markets, operating 2 major MP sites (one in Riyadh and one in Jeddah). This role safeguards the quality and safety of every meal leaving our kitchens. It s not only about compliance, it s about building customer trust, preventing risks, and ensuring Calo is a brand people can depend on every single day.

Role Overview

We are seeking an experienced Quality Manager who will lead the development, implementation, and maintenance of food safety and quality programs across our Saudi operations. This person will ensure compliance with SFDA and international standards, oversee audits, and embed a culture of continuous improvement and excellence in food safety.

The Quality Manager will be the bridge between operations and leadership, ensuring flawless execution in every process, building systems that scale, and leading a team that protects our promise of healthy, safe, and high-quality food.

What You ll Do

1. Food Safety & Quality Systems

• Develop, implement, and maintain Food Safety & Quality Management Systems (HACCP, GMP, ISO 22000, FSSC, AIBI).
• Ensure compliance with local & international regulations (SFDA, Codex, GFSI).
• Manage internal, third-party, and regulatory audits, and oversee CAPAs (Corrective & Preventive Actions).

2. Quality Control & Continuous Improvement

• Define and enforce quality control standards for raw materials, in-process, and final products.
• Oversee product testing (microbiological, sensory, nutritional, packaging integrity).
• Investigate non-conformances, lead root cause analysis, and implement preventative measures.
• Leverage data, customer feedback, and QC metrics to drive process improvements.

3. Team Leadership & Training

• Lead and develop a local quality team across multiple MPs.
• Build a culture of accountability and food safety excellence.
• Train cross-functional teams (kitchen, warehouse, logistics) on hygiene and quality practices.

4. Supplier & Vendor Management

• Audit and approve suppliers to ensure safe, compliant, and reliable inputs.
• Work with supply chain team to maintain secure ingredients supply with full compliance and traceability and generate a monthly supplier evaluation report.
• Conduct risk assessments for ingredients, packaging, and third-party providers.

5. Reporting & Documentation

• Maintain accurate records of all QC checks, audits, and compliance reports.
• Drive and track the key quality KPIs (customer complaints, recalls, NCs, consistency etc).
• Report performance metrics to leadership with actionable recommendations.