Reception Supervisor Al Futtaim Private Company (LLC)

Posted on 3 Mar

Experience

3 - 5 Years

Job Location

Ras Al Khaimah - United Arab Emirates (UAE)

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Supervise, coordinate, and allocate tasks to reception staff to ensure operational efficiency and professional service delivery

  • Ensure accurate and timely creation, communication, and closure of job cards

  • Drive customer satisfaction by monitoring advisor communication, complaint resolution, and service progress updates

  • Oversee warranty and parts request processes at reception to ensure compliance with OEM standards

  • Provide coaching, mentoring, and training to reception and service advisor staff to enhance customer service and communication skills

  • Maintain HSSE standards within the reception area, ensuring a safe, compliant, and welcoming environment for customers

  • Monitor and report on reception performance and customer satisfaction trends, recommending continuous improvement initiatives

  • Coordinate closely with service advisors to streamline workflows and enhance the overall customer experience

Desired Candidate Profile

  • Leadership and supervisory skills.

  • Customer service excellence and strong communication skills.

  • Proficiency in DMS (SAP or equivalent) systems.

  • Strong problem-solving and conflict resolution skills.

Employment Type

    Full Time

Company Industry

  • Consumer Durables
  • Consumer Electronics

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Administrative Assistant Supervisor
  • Customer Service
  • Time Management
  • Problem-Solving
  • Office Management
  • Client Services Coordinator
  • Team Leadership
  • Scheduling

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)

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