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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Train, guide, and coach your fellow colleagues to deliver exceptional service.
- Creating a warm welcoming experience building a great rapport with repeat customers ensuring you and the team follow check in and check out brand standards and procedures.
- Answer telephone calls promptly and clearly in a polite and helpful manner.
- Ensure that guest feedback and any escalations are managed effectively.
- Ensure that payments are dealt with according to the company s cash handling procedures and that shifts are effectively closed, and successfully handed over to the next shift.
- Manage and update all reservations and requests through Opera.
- Set up, train the team and implement the front office procedures and practices.
- Build a good rapport with guests and resolve any issues quickly to maintain high quality customer service.
- Keep abreast of all promotions, room prices, activities and events in the surrounding area to give accurate information to guests.
- Identify corporate leads and driving online name mentions.
Desired Candidate Profile
- A passion for great customer service
- Advanced English language.
- Arabic language is a plus
- Flexible, agile and able to work under pressure.
- Proactive and excellent organizational skills.
- Ability to work and lead a team Customer-oriented approach
- Attention to detail
Company Industry
Department / Functional Area
Keywords
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Premier Inn Hotels LLC
At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them, and always put the customer in the heart of everything we do.
We want Premier Inn to be a place where people s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a promote from within culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.
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