Receptionist, Front Desk Agent MOVENPICK

Job Description

We are seeking a friendly and professional Receptionist / Front Desk Agent to join our team in Baghdad, Iraq. As the first point of contact for our guests, you will play a crucial role in creating exceptional experiences and ensuring smooth operations at our establishment.

• Warmly greet and efficiently check-in guests, providing a positive first impression of our property
• Respond promptly and courteously to guest inquiries and requests, ensuring their needs are met
• Handle account settlements accurately and professionally
• Take initiative to personalize guest experiences, going above and beyond to exceed expectations
• Promote hotel facilities and services, identifying opportunities to enhance guest stays through up-selling
• Maintain an organized and tidy reception area, ensuring all necessary materials are readily available
• Collaborate with other departments to address guest concerns and ensure seamless service delivery
• Stay informed about local events, attractions, and cultural customs to assist guests with inquiries
• Manage reservations, handle phone calls, and process guest correspondence efficiently
• Ensure compliance with all company policies and procedures while maintaining a high level of customer service

• Proven experience as a Receptionist or Front Desk Agent in the hospitality industry
• Strong customer service orientation with a friendly and professional demeanor
• Excellent communication skills, both verbal and written
• Proficiency in hotel management software and computer systems
• Ability to multi-task and remain calm under pressure
• Strong problem-solving skills and attention to detail
• Knowledge of the local area, attractions, and cultural customs in Baghdad
• Flexibility to work various shifts, including evenings, weekends, and holidays