Receptionist Ali & Sons

Key Responsibilities:

• Greet and welcome customers at the service centre, offering refreshments and assistance.
• Provide estimated wait times and ensure customers are comfortable during their visit.
• Operate the telephone switchboard: connect, hold, transfer, or disconnect calls as needed.
• Handle incoming calls, provide general information, and redirect calls to the appropriate departments.
• Schedule service appointments and make reminder calls to customers.
• Follow up on customer complaints and prepare customer feedback reports.
• Handle inquiries professionally and provide accurate, timely responses.
• Assist staff with external calls and manage internal phone queries.
• Perform clerical tasks such as data entry, typing, photocopying, and filing when the switchboard is not busy.
• Manage the flow and distribution of incoming and outgoing mail.
• Ensure the reception area is clean, presentable, and welcoming at all times.
• Support the Service Manager with other administrative duties as needed.

Position Scope:

• Improve customer experience at the service centre through professional front-desk and phone interaction.
• Arrange service appointments and manage call flow efficiently.
• Provide back-office and administrative support as required.