Receptionist & Parent Liaison Officer

Sunmarke School

With unique experiences in Environmental and Sustainability Studies, students learn in Forest School settings, as well as utilising cutting-edge hydroponic technology to examine how science can support sustainability in future terrains. Our world-class STEAM centre and curriculum offers students an incredible opportunity to apply their learning in solving real-world problems, from Foundation Stage through to Year 9. We run best-in-class mini-MBA programmes for our Year 10 to 13 students in conjunction with the Peter Jones Academy, to ensure their future success in business and entrepreneurship. We are technologically innovative and run comprehensive AI programmes for students in all core subjects, as well as deepening other subjects through Augmented and Virtual Reality AR/VR experiences. We have outstanding performing arts opportunities with fantastic facilities and amazing teachers to help our more creative students truly find their voice. Sunmarke School was judged by the Dubai School Inspection Bureau (DSIB) as a Very Good school in our 3rd year of operation and Outstanding in our British Schools Overseas (BSO) inspection in 2019.We present an exciting opportunity to join our all through school and to play an important part in our journey to outstanding . Sunmarke School, Dubai is one of our flag-ship schools, located at a prime location in Jumeirah Village Triangle.About you:We are looking to appoint an experienced and enthusiastic Receptionist & Parent Liaison Officer for Sunmarke School.Main Accountabilities:Answer, screen, and forward any incoming phone calls while providing basic information when needed.Provide office support services in order to ensure efficiency and effectiveness within the School.Liaising, communicating, and nurturing enrolled family relationships as per the Lifecycle of School Engagement Infographic.Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner, escalating to relevant SLT members when necessary and scheduling touch base meetings as required.Maintain communications with existing parents, handling queries and being the liaison between other school personnel and departments.Coordinate parent/community events in order to engage parents in school activities and celebrations.Assisting in the Induction process via introduction by welcome packs and regular touch base callsActing as first point of contact for all parental complaints by monitoring, following up and escalating concerns as required.Being versed in rules and regulations of the Ministry of Education and KHDAAttending weekly FOSS/FRISS meetings to identify any queries, concerns and conduct regular workshop and intervention sessionsMonitor/screen/escalate all complaints Answering all enquiries, processing requests & logging in all information for walk-in inquiries onto the CRMNotifying colleagues in School of Visitor arrivals for a meeting i.e., Admissions, SLT, etc.Welcoming & engaging with prospective parents & visitors and addressing their needs with a smile e.g., processing requests such as Item or Food drop-off / Early pickup / Lateness etc.Filtering, re-directing incoming queries and concerns to the members in the Organisation related to academic & operational policies, protocols & processes & communicate on all matters related to : age-appropriate year-group placement, the National Curriculum for England, Options, KS4 & 5 Pathways (IBDP/IBCP, BTEC, GCSEs, A Levels), Tuition Fees, Fee Payment dates, Scholarships, Discounts, Complaints, COVID HSE, Medical, Maintenance, Bus, Non-English Speakers & Special Interest Groups, Academic Events/Productions/Trips etc.Physically ushering new families to their next engagement in the Admissions & Induction & Departure ProcessCoordinating Existing Student Transitions with relevant PhaseSupporting GLO on new student KHDA Student Registration & procuring required documentationAssisting the Admissions Team on their R&Rs including:- Back-end data entry on the Family (Student) Profile into various systems (CRM/SIMS/VLE), and- data entry of information from Digital Forms (Entrance Assessment Form, Scholarship Form), etc Record Keeping & Compliance using & updating registers for:- Student Attendance- Evacuation- Student Absences & approval via the VLE- Student Lateness- Student Early pick-up Call & Email & Survey Campaigns with existing families 1 x Term Undertake regular surveys of new parent views on the enrolment process and other subjects of relevance and work with the marketing team to devise marketing and communication strategies for prospective parents at all stages of the admissions cycle. Alerting the Head of Phase / Principal to take necessary action on the existing families of possible withdrawal intentions. Supporting FCO Marketing by use of the relevant Digital Form to update Dubai Schools Market Study Conduct Family Exit Interview by conducting an initial meeting/phone call with a parent. Receive and sort daily mail/deliveries/couriers. Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges) Update appointment calendars and schedule meetings/appointmentsJob Specification:Bachelor's degree in any discipline.Good written & oral communication skills.The candidate must have excellent customer service, negotiation skills & a flair for numbers.Functional computer skills are required.Application Process:If you have the passion, energy, and commitment to drive accelerated outcomes for young people, we will welcome your application. In return, you will join a rapidly evolving organisation that can offer you a central role in our future growth plans.C