Recreations Supervisor BANYAN TREE

1. Operations & Activity Management

• Supervise day-to-day operations of the recreation department including pool, gym, kids club, beach, sports areas, and activity programs.

• Coordinate and execute daily activity schedules, special events, and guest engagement programs.

• Ensure all facilities are clean, organized, and ready for guest use.

• Monitor attendance, ensure proper staffing levels, and adjust schedules as needed.

2. Guest Service

• Provide excellent service, ensuring guests feel welcomed, informed, and supported.

• Handle guest inquiries, complaints, and feedback in a professional and timely manner.

• Promote recreation programs, services, and special events to enhance guest experience.

3. Staff Supervision & Training

• Lead, coach, and motivate recreation team members to deliver high service standards.

• Conduct regular trainings on safety, equipment use, SOPs, and customer service.

• Monitor staff performance and provide constructive feedback.

• Assist in hiring and onboarding of new recreation team members.

4. Safety & Compliance

• Ensure all recreation areas meet health, safety, and hygiene standards.

• Conduct routine inspections of pools, gym equipment, sports areas, and kids facilities.

• Maintain accurate incident reports and ensure all safety guidelines are followed.

• Enforce hotel policies, lifeguard protocols (if applicable), and emergency procedures.

5. Administration & Reporting

• Maintain activity attendance records, inventory logs, and maintenance checklists.

• Manage equipment requests, stock levels, and coordinate repairs.

• Contribute to departmental budgets and cost-control efforts.

• Prepare daily or weekly operational reports for the Rooms Division Manager.