Relationship Manager Retail Banking
First Abu Dhabi Bank
Employer Active
Posted on 30 Oct
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Experience
5 - 7 Years
Job Location
Education
Bachelor of Commerce(Commerce), Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Customer Acquisition
- Identify, engage, and acquire new retail clients while ensuring that all onboarding activities comply with FAB policies and UAE regulations.
- Conduct needs analysis and discuss financial requirements with clients to structure appropriate solutions in collaboration with product and credit teams.
- Develop strategic account plans and follow up on new business opportunities to expand the client portfolio.
- Monitor market trends and provide feedback on client needs to enhance existing products and services.
Relationship Management
- Build and maintain strong relationships with existing clients, serving as their primary point of contact for all banking needs.
- Proactively manage customer accounts to ensure satisfaction, loyalty, and cross-selling of FAB s products and services.
- Conduct regular client meetings to assess financial goals, identify opportunities, and recommend suitable banking solutions.
- Collaborate with internal partners across wealth management, lending, and digital banking divisions to deliver a holistic service offering.
- Resolve client queries and issues efficiently, ensuring a seamless customer experience.
Portfolio Management
- Manage a defined portfolio of clients, focusing on revenue growth, retention, and risk control.
- Monitor client account activities, credit exposure, and risk indicators to ensure portfolio quality and compliance with internal policies.
- Maximize profitability through cross-selling, referrals, and targeted product promotion.
- Maintain up-to-date awareness of clients financial activities and proactively identify opportunities for engagement.
Internal Collaboration
- Coordinate with Operations, Technology, Legal, Risk, and other internal departments to ensure timely delivery of products and services.
- Contribute to internal process improvements to enhance client servicing efficiency.
- Support the unit head in portfolio planning, reporting, and performance management.
Self-Management and Professional Development
- Set annual goals in alignment with management objectives and track performance throughout the year.
- Participate in professional training and continuous development programs to enhance relationship management skills.
- Stay updated on new financial products, market developments, and regulatory changes impacting retail banking.
Desired Candidate Profile
Bachelor s degree in Business Administration, Finance, or Banking (Master s preferred).
- Minimum of 5 years of experience in retail relationship management within a financial institution.
- Strong client relationship management and business development skills.
- Proven track record in achieving sales and portfolio growth targets.
- Solid understanding of banking operations, compliance, and credit analysis.
- Mandatory SCA (CISI Level 3) and UAE Rules & Regulations certification.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with a proactive and client-centric approach.
Company Industry
Department / Functional Area
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First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world s most secure financial institutions, offering comprehensive financial solutions to individuals, businesses, and institutions. Headquartered in Abu Dhabi with operations spanning across key global markets, FAB is committed to driving growth through innovation, agility, and customer focus. The bank empowers employees to excel while delivering exceptional value to customers, shareholders, and communities worldwide.