Relationship Officer

First Abu Dhabi Bank

Job Details
Country: UAE
City: Dubai
Industry: Banking
Function: Sales-Business Development
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

Sales and Business Development

* Achieve monthly and annual sales targets for all assigned retail banking products.
* Focus on **New-to-Bank** acquisition while leveraging existing client relationships for cross-selling opportunities.
* Conduct detailed financial and risk analysis of customer profiles before onboarding.
* Identify customer needs and provide suitable product solutions including credit cards, loans, deposits, and wealth management products.
* Maintain daily sales reports and provide regular performance updates to the team leader and asset manager.
* Contribute to the development of business growth strategies and identify market opportunities.

Customer Experience

* Deliver an outstanding client onboarding experience by ensuring full product and policy knowledge.
* Maintain transparency and integrity in all sales interactions to avoid mis-selling.
* Build and maintain long-term relationships with customers, ensuring retention and satisfaction.
* Handle and resolve customer issues efficiently, escalating cases when necessary.
* Ensure customers receive accurate and clear communication regarding products and services.

Compliance and Risk Management

* Strictly adhere to FAB s **KYC**, compliance, and operational policies.
* Ensure all internal controls and risk management processes are followed to maintain satisfactory audit ratings.
* Identify and report any potential fraud or policy violations promptly.
* Ensure client onboarding documentation is complete, accurate, and compliant with regulatory requirements.

Learning and Growth

* Participate actively in FAB s training and professional development programs to enhance product and sales expertise.
* Stay informed about competitor offerings and market trends to provide feedback on product improvements.
* Demonstrate commitment to continuous learning and growth in financial sales.

Ideal Profile

* Bachelor s degree in Business, Finance, Economics, or related field (MBA or PGDM preferred).
* 3 5 years of experience in banking or financial services, preferably in retail or business banking sales.
* Strong negotiation, relationship management, and presentation skills.
* Proven track record of meeting or exceeding sales targets.
* Excellent understanding of banking products, risk assessment, and customer acquisition processes.
* Strong communication skills with a customer-first mindset.
* Self-motivated, adaptable, and able to work effectively in a fast-paced environment.

Skills Set

* Retail banking and sales development
* Customer relationship management
* Credit evaluation and onboarding
* Compliance and KYC process management
* Cross-selling and portfolio growth
* Negotiation and communication