Rent a Car Manager Royal Smart Limousine L.L.C

Leadership & Strategy

• Lead and manage the Rent a Car division, ensuring smooth day-to-day operations and alignment with company goals.
• Develop and implement strategies to maximize fleet utilization, revenue growth, and market share.
• Set and monitor performance KPIs for the rental team, ensuring accountability and continuous improvement.

Customer Experience

• Oversee all customer interactions, ensuring a seamless, professional, and luxury-standard service.
• Resolve escalated customer issues and disputes with efficiency and diplomacy.
• Implement customer retention and loyalty initiatives to strengthen RSL’s client base.

Fleet & Operations Management

• Manage fleet availability, allocation, and maintenance schedules to ensure vehicles meet safety and quality standards.
• Oversee procurement and replacement planning for fleet expansion and upgrades.
• Ensure full compliance with UAE transport laws, RTA regulations, and internal company policies.

Sales & Business Development

• Drive rental revenue through strategic pricing, promotions, and partnerships.
• Identify and secure new corporate accounts and business opportunities.
• Collaborate with marketing to design campaigns that boost visibility and utilization.

Financial & Administrative Control

• Prepare and manage departmental budgets, forecasts, and profitability reports.
• Monitor rental agreements, invoicing, and payments to ensure accuracy and efficiency.
• Maintain up-to-date documentation and reporting for compliance and management review.

Team Development

• Recruit, train, and mentor Rent a Car staff to deliver high performance.
• Foster a collaborative and customer-centric culture within the department.
• Conduct regular reviews to identify training and development needs.