Reservation Agent SOFITEL

The reservation agent is responsible for managing reservation requests (telephone, email, online platforms), ensuring a warm and professional welcome, in compliance with Sofitel and Accor group quality standards.

• Respond to individual or group reservation requests by phone, email or reservation system.

• Provide accurate information on rates, room types, hotel services and current offers.

• Enter and update reservations in the computer system.

• Manage changes, cancellations, guarantees and payment conditions for reservations.

• Apply sales and yield management procedures.

• Participate in maximizing occupancy rates and revenue per room.

• Provide customer service that meets Sofitel standards (luxury, elegance, quality).

• Work closely with the Reception, Commercial, Revenue Management and Concierge departments.

• Respect customer data confidentiality and security rules.

• Participate in the management of extranets and OTAs (Booking.com, Expedia, etc.) if necessary

• Proficiency in IT reservation tools

• Excellent oral and written communication skills (in French, English required, other language a plus)

• Knowledge of the high-end/luxury hotel sector

• Highly developed sense of customer service

• Excellent presentation and delivery

• Rigor, organization, discretion

• Team spirit, proactivity and adaptability

• Stress and Priority Management