Reservations Agent Four Seasons Hotel

Key Responsibilities

• Guest Engagement & Sales Effectiveness
• Handle reservation inquiries via telephone, email, chat, and GDS in a courteous, efficient, and professional manner.
• Promote room types, suites, packages, and hotel experiences to maximize revenue opportunities.
• Maintain full knowledge of both properties including room categories, services, amenities, dining venues, spa offerings, and experiences.
• Deliver personalized service while adhering to Four Seasons standards and communication guidelines.
• Enter, modify, and confirm reservations in the Property Management System with accuracy.
• Manage guest preferences, special requests, traces, and comments to ensure seamless coordination.
• Process cancellations, no-shows, amendments, and ensure timely follow-up with guests.
• Liaise closely with Front Office, Housekeeping, Finance and Sales & Marketing to ensure alignment and efficient operations.
• Communicate clearly with colleagues to provide continuity and visibility across shifts.
• Uphold a professional image appearance, conduct, and communication at all times.

Preferred Qualifications & Skills

• Previous experience in hotel reservations, customer service, or sales; luxury hospitality experience preferred.
• Fluent in English and French (written and spoken); additional languages are an asset.
• Strong sales skills with the ability to identify guest needs and recommend suitable options.
• Excellent organizational abilities, attention to detail, and capacity to multitask under pressure.
• Positive attitude, strong teamwork spirit, and genuine passion for guest service.