Residence Manager Ejadah Asset Management Group LLC

We are seeking a dynamic and service‑driven Residence Manager / Residence Excellence Lead to join our team in Dubai. This role is ideal for someone who thrives in a luxury hospitality environment and is passionate about delivering exceptional guest experiences.

The primary role of the Residence Manager (RM)/ Residence Excellence Lead, is to maintain and enhance the living experience and reputation for the owners and residents.

• The RM will be responsible for ensuring that the music and scenting systems are always operational

• The RM should review and ensure that the common areas are appropriately dressed with decorations, flowers, wall art etc.

• The RM should meet Regularly with the External Management Companies Building Manager (EBM) to get updates on the progress of all minor, major and enhancement quotes, approvals and tendering processes

• To monitor maintenance and enhancement projects in the buildings, project specific, Gantt style project timelines, which will be presented to the OC at each quarterly meeting

• RM will be responsible for any resident or calendar events as defined by the OC

• To manage 5 key teams working in the building: Security / Maintenance / Cleaning/ Gardening/ Bell and Valet Staff

The shift supervisors to each team will report to the RM. The RM will define the minimum standards of service that each team must perform-to, and ensure that those standards are met and exceeded where possible. In order to achieve this the RM will need to:

:-Perform twice daily walk rounds and checklists to ensure all maintenance, gardening and cleaning issues are identified

:-Build up standards and training manuals for new and existing and staff

:-Ensure all staff are trained to the standards defined

:-Review Staff uniforms and enhance presentation of current staff members

:-Remove staff members who are not performing to the given standards

:-Train staff to a higher of customer service and resident and visitor greeting