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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities
- Demonstrates Banyan Tree s brand service standards in all guest interactions.
- Escort guests and provide a brief orientation to the hotel s facilities and services.
- Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.
- Maintain open communication with guests, ensuring all questions are answered and concerns addressed.
- Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest s satisfaction.
- Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.
- Manage Accor enrolments and encourage guest enrolment to meet targets.
- Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up-to-date information to guests.
- Maintain knowledge of local attractions and events to share with guests.
- Conduct courtesy calls to in-house guests and maintain records.
- Perform daily credit limit checks for in-house guests.
- Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.
- Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.
Desired Candidate Profile
Experience
- 2 years minimum experience in a similar capacity within a luxury hospitality environment.
- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
- Proficient in English language (verbal & written), Russian language proficiency is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- A hospitality diploma is an asset.
- Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.
Company Industry
Department / Functional Area
Keywords
- Resort Host
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