Restaurant Host - Guest Relations and Service Excellence - Accor Dubai

Accor Group

What You ll Do

* Greet and escort guests to their tables with genuine warmth and professionalism
* Maintain a high standard of presentation, grooming, and interpersonal interaction
* Take guest reservations, manage waitlists, and coordinate table seating efficiently
* Ensure guest satisfaction from arrival to departure by anticipating and addressing needs
* Assist the restaurant manager and service team with daily operations and guest communication
* Promote menu knowledge, special promotions, and handle guest inquiries with clarity
* Collaborate with kitchen and service staff to ensure seamless service delivery
* Monitor cleanliness and readiness of the dining area and entryway at all times
* Participate in regular briefings and trainings related to service, safety, and hygiene standards
* Maintain accurate guest records, hand over business cards, and support guest loyalty efforts
* Log all guest concerns or special occasions to support personalized service
* Adhere to Accor s safety, hygiene, fire, and emergency protocols

Candidate Requirements

* Diploma or degree in Hotel Management or Hospitality-related field
* Strong interpersonal, communication, and customer service skills
* Fluent in English; additional language proficiency is a plus
* Previous experience in a hotel or upscale restaurant preferred
* Well-groomed, organized, and adaptable in a fast-paced environment
* Basic knowledge of POS systems and reservation platforms
* Willingness to work in shifts, including evenings and weekends

Why Join Us

* Access to exclusive Accor employee benefits and global discounts
* Opportunities for career advancement across Accor s worldwide network
* Continuous learning through internal development academies
* A values-driven culture that emphasizes trust, innovation, and respect
* Play a central role in delivering exceptional guest moments every day

About the Company

Accor is a world-leading hospitality group with over 5,600 hotels, 45 brands, and a presence in more than 110 countries. In Dubai, Accor s diverse hotel portfolio offers dynamic opportunities for service professionals to grow and thrive. We believe in hospitality from the heart, encouraging every team member to bring passion, personality, and purpose to every guest interaction. Join us and shape the future of modern hospitality.
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