Restaurant Supervisor

Seven family

Key Responsibilities

• Supervise the FOH team to ensure guests receive professional, friendly, and efficient service.
• Handle all guest inquiries and complaints personally, ensuring issues are resolved immediately and professionally. Escalating major issues to the Cluster Restaurant Manager.
• Ensure the restaurant environment is welcoming, clean, and organized at all times.

Team Supervision & Training

• Lead, mentor, and train new FOH team members on service standards, menu knowledge, POS operation, and hygiene.
• Conduct daily briefings and follow up on team tasks to ensure accountability and quality.
• Motivate the team to maintain high service standards during all shifts.
• Prepare and manage the FOH duty schedule, ensuring adequate staffing for all shifts.

Stock Management & Ordering

• Conduct weekly and monthly stock takes for beverages, disposables, and service items.
• Place stock orders as required, ensuring accuracy and compliance with restaurant needs.
• Monitor stock usage, wastage, and shortages, reporting findings to the Cluster Restaurant Manager.

Reporting & Operational Support

• Submit daily sales reports and assist with cash and POS reconciliation.
• Ensure FOH stations, service areas, and beverage counters are properly set up and maintained.
• Oversee service flow and team allocation during shifts to optimize efficiency.

Compliance & Standards

• Enforce hygiene, grooming, and uniform standards among FOH staff.
• Ensure compliance with HACCP and Dubai Municipality health and safety regulations.
• Report operational or maintenance issues promptly for resolution.