Retail Operations Director

Client of Foreground

Job Description:
Foreground is partnering with a leading regional apparel retailer to appoint a Retail Operations Director who will oversee end-to-end store performance, operational excellence, and customer experience across the GCC. This executive role requires a proven leader who can manage large-scale retail operations, introduce efficiency frameworks, and drive sustainable profitability while adapting to market trends and consumer behaviors.
Responsibilities
• Lead the operational performance of retail stores across Saudi Arabia and the wider GCC.
• Establish and implement operating standards, ensuring consistent execution across all branches.
• Monitor KPIs including sales per square foot, inventory turnover, and staff productivity.
• Collaborate with merchandising, supply chain, and marketing teams to optimize in-store experiences.
• Drive initiatives to enhance customer satisfaction and loyalty programs.
• Ensure compliance with legal, health, and safety standards across all outlets.
• Lead store expansion and refurbishment programs aligned with brand strategy.
Qualifications
• Bachelors degree in Business Administration, Retail Management, or related field; MBA preferred.
• 12+ years of progressive retail operations experience, with at least 5 in a senior leadership role.
• Proven expertise in managing multi-country apparel operations.
• Strong financial acumen and understanding of P&L management.
• Excellent leadership and cross-functional collaboration skills.
Required Skills:
Operations
Turnover
Compliance
Collaboration
Operational Excellence
P&L
Customer Experience
Supply
Retail
Merchandising
Strategy
Customer Satisfaction
Administration
Marketing
Business
Leadership
Sales
Management