Room Attendant RAFFLES

Key Responsibilities

• Clean, service, and maintain guest rooms and suites in accordance with Raffles standards of luxury, hygiene, and presentation.

• Ensure beds, linens, furnishings, amenities, and bathrooms are immaculate and meticulously arranged.

• Perform turndown services with precision, elegance, and attention to detail.

• Replenish guest amenities, linens, and supplies according to brand standards and guest preferences.

Attention to Detail & Personalization:

• Pay close attention to room setup, ambiance, and finishing touches to ensure a flawless presentation.

• Identify and report any room defects, damages, or maintenance issues promptly.

• Respect guest belongings and privacy at all times, maintaining the highest level of discretion.

Guest Interaction & Service Support:

• Greet guests politely and professionally when encountered, responding courteously to requests within scope.

• Communicate guest preferences, special requests, and feedback to the Housekeeping Supervisor.

• Support service recovery efforts by ensuring swift corrective action when required.

Standards, Safety & Compliance:

• Uphold Raffles grooming, hygiene, and professional conduct standards at all times.

• Follow approved cleaning procedures, chemical handling guidelines, and equipment usage protocols.

• Ensure compliance with health, safety, and environmental standards.

• Handle lost and found items in accordance with hotel procedures.

Operational Responsibilities:

• Complete assigned workload efficiently while maintaining consistent quality standards.

• Ensure housekeeping trolleys, storage areas, and pantries are clean, organized, and well-stocked.

• Participate in deep cleaning programs and special projects as assigned.