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Experience
4 - 9 Years
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Rooms Division Manager is responsible for the management and coordination of all hotel accommodation-related operations, primarily including Reception, Housekeeping, and Guest Services.
He/She ensures a luxury customer experience, optimizes the department's operational and financial performance, while ensuring compliance with hotel and brand standards.
Main Missions:
operational management
- Supervise all operations of the Accommodation Department.
- To guarantee the quality of the reception, stay and departure of clients.
- Ensure compliance with service standards and operational procedures.
- To ensure effective coordination between the different departments of the hotel.
- Check the quality of rooms and public spaces.
- Managing sensitive situations and customer complaints.
Team Management
- Supervise the heads of the following departments: Front office, customer relations and Housekeeping.
- Recruiting, training, supporting and evaluating employees.
- Develop a service culture geared towards customer satisfaction.
- Develop schedules and optimize team organization.
- Ensuring the motivation and development of talent
Administrative and financial management
- Develop and monitor the department's budget
- Controlling operating costs and optimizing profitability.
- Analyze performance indicators (occupancy, customer satisfaction, productivity, costs).
- Participate in the revenue management strategy in coordination with the teams concerned.
- Ensure the monitoring of inventories and purchases related to accommodation operations.
Customer satisfaction & quality
- To guarantee a customer experience that meets brand standards.
- Monitor customer satisfaction scores and implement action plans.
- Participate in quality audits and internal inspections.
- Ensure compliance with hygiene, safety and security standards.
Desired Candidate Profile
Desired Profile
- Higher education in hospitality, tourism or management.
- Over 10 years of experience in the hotel industry and a minimum of 4 years in a similar position.
- Excellent knowledge of hotel operations.
- Mastery of hotel management tools and software.
- Knowledge of the standards of international luxury hotel chains.
- Excellent command of French and English, any other language mastery would be an asset.
Required skills
- Leadership and team management
- Customer service orientation
- Excellent organizational skills
- Operational and financial management
- Communication and diplomacy
- Analytical and decision-making skills
- Managing priorities and stress
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Rooms Division Manager
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SOFITEL
Join a hotel that is a member of the Accor network, whose group brings together more than 5,500 hotels, 10,000 restaurants and lifestyle destinations in 110 countries. Here, we believe in you and what you bring to the table. Opportunities for development and growth are numerous. Every project, every action contributes to creating a positive and memorable impact for our clients, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality. Become a Heartist, and let your heart guide you in this world where life beats stronger.