Sales Administration Associate, UAE

SDGs @ IsDB Group

Responsible in completing a variety of general and sales oriented administrative tasks in account management. Ensure an efficient and qualitative portfolio policy management, information database management towards stakeholders, documentation and sales administration to support the account managers. The role holder will work together in close cooperation with their international strategic partner.

KEY ACCOUNTABILITIES

Portfolio Policy Management

• Assists in managing all the administrative processes pertaining to policies related to his portfolio (registration of policy holders, issuing policy amendments, etc.).
• Completes accurate entry of application details, issues individual credit limits and policy to the policy holder.
• Reviews policy documentation, letters/emails from policyholders or brokers.
• Handles enquiries on policy administration from clients, intermediaries and internal team members in a quality and professional manner.
• Provides guidance and training to the team to enhance technical knowledge.

Information Database Management

• Ensures that all requests for providing any information requested by stakeholders are addressed in a timely manner.
• Assesses the quality of information/data received to ensure sufficient information is available.

Account Management

• Ensures invoices are generated and issued in a timely manner.
• Ensures that statement of accounts is up to date and clients have cleared payments in time.
• Follows up on internal documentation and internal processes to expedite issuance of policies, annexes and or any other documents.
• Responsible for reconciling accounts and ensuring payments have been cleared

KEY ACCOUNTABILITIES