Job Description

Roles & Responsibilities

The Arabic-speaking sales advisor will produce desirable sales results and ensure that the sales attain its monthly objectives by mastering the sales process and displaying a professional customer service behavior that exceeds customer expectations.

Duties and Responsibilities:

Responsible for the smooth opening/closing of the boutique

Prepare the boutique for welcoming customers: checking the showcases, and displays, monitoring cleanliness and tidiness of the showroom at all times, and ensuring the inventory count and control at the beginning of every shift

Greeting and welcoming customers according to Mouawad retail guidelines

Attending the customers and providing excellent customer service and product knowledge

Portraying an immaculate grooming and appearance look

Presenting Jewellery using Mouawad standards and making sales in an enchanting experience.

Always being well aware of the price before communicating it to customers, by first checking the label

Upselling and cross-selling at any upcoming opportunity and promoting other Mouawad branches

Following the boutique manager's instruction /the Shift Supervisor, related to cash deposit, money exchange, bank deposits, Gold Souks visits for jewellery repairs, etc.

Maintaining the safe room and showroom displays according to the 5s methodology

Responding to any management project when assigned (attending events and exhibitions)

Maintaining and developing great relationships with customers

Gathering market and customer information by engaging with customers and recording interests

Recording sales and orders information, present it to showroom manager by phone or mail

Supporting team members during the sale process

Attending team meetings and sharing best practices with colleagues

Receiving and handling repairs from customers

Needed Skills and Competencies:

3-5 years of experience in Jewelry and Diamond industry/ High-end jewelry background is recommended.

Outstanding and luxurious Customer service skills

Interpersonal communication skills

Arabic Speaker ( must)

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