Sales Consultant Legend Holding Group Ltd

Key Responsibilities

1. Customer Acquisition & Lead Management

• Handle inbound and outbound sales leads from walk-ins, digital platforms, phone calls, and referrals

• Qualify leads by understanding customer budget, preferences, and buying intent

• Maintain timely follow-ups to convert inquiries into confirmed appointments and sales

• Build a personal pipeline to ensure consistent monthly sales performance

2. Customer Consultation & Sales Execution

• Conduct professional consultations to assess customer requirements

• Present suitable used vehicle options based on customer needs and affordability

• Explain vehicle history, condition, warranty options, and value proposition clearly

• Arrange and conduct test drives while ensuring customer safety and satisfaction

• Negotiate pricing, trade-ins, and offers within approved company guidelines

• Close sales efficiently while maintaining high customer satisfaction levels

3. Product & Market Knowledge

• Maintain strong knowledge of used car inventory including specifications, mileage, condition, and pricing

• Stay updated on UAE used car market trends, competitor offerings, and customer demand

• Understand vehicle valuation principles and pricing strategies

• Provide market feedback to management to support inventory planning

4. Documentation & Compliance

• Ensure accurate and complete sales documentation including invoices, agreements, and transfer forms

• Coordinate RTA vehicle ownership transfer, registration, and number plate procedures

• Assist customers with insurance, financing, and extended warranty processes

• Ensure compliance with UAE laws, company policies, and ethical sales standards

5. CRM & Data Management

• Maintain accurate customer records in CRM systems

• Track customer interactions, follow-ups, and sales progress

• Generate basic sales reports and updates for management review

• Use CRM insights to improve conversion rates and customer retention

 6. After-Sales Support & Relationship Management

• Ensure smooth handover of vehicles and customer onboarding

• Address post-sale customer queries and coordinate with after-sales teams when required

• Maintain long-term relationships to generate repeat business and referrals

• Support customer satisfaction initiatives and brand reputation

7. Team Collaboration & Internal Coordination

• Work closely with procurement, valuation, marketing, and operations teams

• Coordinate vehicle availability, pricing approvals, and promotions

• Share market intelligence and customer feedback with relevant stakeholders

• Support showroom events, promotions, and sales campaigns

8. Performance & Target Management

• Achieve individual sales targets for units sold, revenue, and margin

• Track personal KPIs including conversion rates, average selling price, and customer satisfaction

• Actively participate in performance reviews and sales meetings

• Continuously improve selling skills through training and feedback