Sales Coordinator - Projects

SARA TECHNICAL SERVICES

Sales Support & Order Management

• Create and manage customer quotations with accuracy and timeliness
• Prepare customer sales orders and route them for sales team authorization
• Send approved customer orders to the purchasing team for supplier coordination
• Manage sample orders, including tracking availability, delivery status, and returns
• Collaborate with the sales team to gather key order details and ensure smooth handover

Customer Service & Relationship Management

• Manage new customer account creation and related documentation
• Maintain organized and up-to-date customer records, including quotations, purchase orders, sales orders, delivery notes, and receipts
• Handle customer complaints and manage aftersales follow-up
• Monitor customer payment timelines and escalate delays when needed

Inventory & Fulfilment Coordination

• Liaise with the warehouse to confirm product availability and readiness for sale
• Review daily and weekly sales batches and share invoices and delivery documents with the accounts team

Compliance & Process Adherence

• Prepare warranty documents and compile operation and maintenance manuals
• Ensure proper documentation and adherence to internal systems and approval processes

Cross-functional Coordination

• Work closely with sales, finance, and warehouse teams to ensure seamless order flow
• Coordinate with the accounts team on Letters of Credit, ensuring clarity and commercial alignment with suppliers

Projects & Business Support

• Support special assignments and business initiatives as requested by management
• Contribute ideas to improve processes, efficiency, and overall customer experience