Sales Executive - Education sector

Berkeley Middle East

To answer incoming telephone calls and direct calls to members of staff as appropriate.
To accurately log initial enquiries relating to all courses and provide an initial response to customers as agreed.
To update enquiries as required.
To act as a first point of contact for customers as delegated by the Sales Director, managing relevant enquiries and positively promoting the image
of the company.
To take a high level of Sales responsibility for new and existing enquiries.
To take a high level of individual responsibility for contact with customers and working with a minimum of supervision.
To be responsible for ensuring that all Skills Training Centre programmes are delivered to very high standards of customer service.
To take financial responsibility for ensuring prices quoted are in accordance with company pricing policy or agreed with the Sales Director.
To contribute to decisions about marketing and sales strategies for Skills
Training Centre services to maximise income and maximise utilisation of all resources.
Take responsibility for receiving and logging initial customer enquiries and providing an initial response for courses as agreed from time to time with
the Sales Director
Take responsibility for providing a timely initial response to enquiries from clients as agreed from time to time with the Sales Director.
Be responsible for allocated Sales enquiries and provide support/cover for enquiries for other sale team members as required.
Ensure company Sales Procedures are followed at all times and make suggestions to the Sales Director in relation to any possible
improvements.
To ensure that the CRM database provides accurate and up-to-date information at all times, to reflect Sales activities and Trainer Scheduling.
Be responsible for following up initial responses and previous enquiries as appropriate to help ensure good customer service and maximise sales
potential.
Provide guidance to customers where appropriate, in relation to the selection, design and suitability of training courses & qualification
schemes to meet their needs.
Be responsible for providing detailed client-specific proposals & quotations for the provision of services.
Develop and establish excellent working relationships with clients, considering their needs and promoting the full range of services available.
Liaise with Trainers and other Sales staff to allocate the required trainer availability.
Liaise with the Operations Team to ensure all relevant course details are handed over to the Operations Supervisor/Operations Manager/Post Course Manager to ensure all aspects of course delivery are provided exactly as you have agreed with the client.
Liaise with Finance Team to ensure any invoicing queries are dealt with promptly
Acting as a point of contact between customers and companies
Negotiating terms of sales and agreements and closing sales with customers
Gathering market and customer information to figure out the customer s needs
Responding to customer queries and resolving their objections to get them to make a purchase
Advising product developers on improvements to include in forthcoming product developments and discussing special promotions
Creating proposal documents as part of the formal bidding procedure
Inspecting inventory in stock and the quality of the product on display
Providing customers with detailed and accurate quotations and cost calculations
Achieving monthly sales targets.