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Nationality
Any Arab National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
•
Generate and manage inbound sales inquiries from multiple channels including phone calls, emails, chat, walk-ins, referrals, and events.
•
Provide professional, consultative guidance to clients regarding company formation, business activity selection, licensing options, visa eligibility, and relevant regulatory frameworks.
•
Follow up on all leads promptly and update lead status, actions, and client notes consistently in the CRM (Zoho).
•
Maintain a high conversion rate by qualifying leads accurately, addressing objections confidently, and closing deals efficiently.
•
Respond promptly to client calls, emails, and WhatsApp messages in alignment with the department’s 24/7 operational coverage and communication standards.
•
Adhere to internal SLA standards for response times across all communication channels, including calls, emails, WhatsApp, chat, and face-to-face interactions.
•
Actively support and follow internal Face-to-Face Interaction SOPs to maintain service consistency and professionalism.
•
Coordinate closely with internal teams to ensure seamless handling of client requests, documentation, and service delivery.
•
Attend networking events, exhibitions, and partner activations to build lead pipelines beyond marketing-generated inquiries.
•
Provide accurate and transparent information about license packages, pricing, timelines, and setup processes tailored to client needs.
•
Guide clients from initial inquiry through to final company incorporation and visa processing, ensuring a smooth and informed journey.
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Maintain deep knowledge of product offerings, current promotions, and competitor packages by conducting regular mystery shopping and market analysis.
•
Manage and update the CRM to reflect real-time progress, status, and key communication with prospects and converted clients.
Desired Candidate Profile
•
Strong working knowledge of CRM systems and sales pipelines (preferably Zoho CRM).
•
Proficiency in Microsoft Office Suite, especially Excel and Outlook.
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Comfortable navigating business setup platforms and online licensing portals.
•
Basic reporting and performance analysis capabilities.
•
Understanding of UAE company formation processes, free zone structures, and visa frameworks is an advantage.
Employment Type
- Full Time
Department / Functional Area
Keywords
- B2C Sales
- Sales Negotiation
- New Business Setup
- Licensing
- B2B Sales
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DSBH
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