Sales Office Manager

NJW Associates Ltd

Job Title: Sales Office Manager

Location: Dubai, UAE

Introduction

We are seeking a dynamic Sales Office Manager to join our team in Dubai. This pivotal role is responsible for managing the inside sales team, ensuring seamless support to external sales teams while maintaining compliance with all processes and standards.

If you are a strong leader with a passion for customer service, sales strategy, and team development, this is an exciting opportunity to advance your career in a global organisation at the heart of one of the world s most vibrant business hubs.

About Us

We are a recognised leader in the engineering sector, delivering innovative solutions and outstanding service across international markets. Our culture is performance-driven yet supportive, focused on growth, customer success, and employee development.

Joining us in Dubai means being part of a diverse, collaborative, and ambitious team where your leadership will directly shape sales success across the region.

Sales Office Manager - Key Responsibilities

• Lead and manage the inside sales team, ensuring efficient and timely execution of duties.
• Coordinate regional marketing promotions and customer communications.
• Oversee the maintenance of accurate customer databases and records.
• Conduct weekly reviews to ensure sales process compliance.
• Guide the team in providing comprehensive sales support to Account Managers and customers
• Implement IoT lead management procedures to achieve regional booking targets.
• Hold bi-weekly review calls with Account Managers to address open enquiries.
• Oversee forecasting for both direct and distribution sales channels.
• Manage accounts receivable disputes to ensure timely resolution.
• Support order placement processes, including account and product creation, tender pre-qualification, and invoice milestone tracking.
• Analyse machine sales by country and prepare reports for commercial leaders.
• Ensure the sales team receive full training on essential tools
• Organise and coordinate sales conferences, meetings, events, training sessions, and factory visits.
• Deliver quarterly communication to distributors via newsletters.

Sales Office Manager - Core Competencies

• Leadership: Ability to inspire and guide a team towards achieving sales targets.
• Sales Strategy: Proven track record in implementing effective sales processes.
• Customer Focus: Commitment to understanding customer needs and delivering exceptional service.
• Analytical Thinking: Strong ability to analyse data, identify trends, and make informed decisions.
• Problem-Solving: Proactive approach to overcoming challenges and driving improvements.
• Communication: Excellent written and verbal skills, with high proficiency in English.
• CRM proficiency desirable but not essential.

Sales Office Manager - Benefits

• Competitive tax-free salary and benefits package.
• Relocation support available for international candidates.
• Career progression opportunities within a global organisation.
• Ongoing training and professional development.
• Opportunity to lead a high-performing team in a dynamic and growing market.