Job Description
Roles & Responsibilities
Role Purpose:To provide proactive administrative support to the Sales & Operations team, ensuring seamless coordination across sales strategies, marketing initiatives, and operational activities. The role plays a key part in driving team success by tracking customer engagement, maintaining accurate reports, and supporting the execution of promotional campaigns all in line with the Costa Coffee Professional brand standards and performance goals.Key AccountabilitiesDrive seamless support for the Sales & Operations team by maintaining up-to-date customer records, managing communication touchpoints, and ensuring smooth day-to-day coordination.Track and report on machine installations, site growth, and key performance metrics (CPD, downtime), helping the team stay ahead of targets.Partner with Legal and internal teams to prepare, renew, and manage customer contracts and compliance documentation with precision.Bring marketing campaigns and brand activations to life coordinating promotions, events, and POS material distribution in line with Costa Global Guidelines.Deliver actionable insights through market research, competitor analysis, and performance dashboards to guide strategic decision-making.Support operational excellence by managing new site documentation, onboarding checklists, and team schedules in collaboration with the Operations Manager.Keep the engine running smoothly from raising purchase orders to coordinating meetings, calendars, and travel for the Sales & Operations team.Required Experience, Skills & QualificationsBachelor s degree in business administration, or related field2+ years of experience in an administrative or sales support roleProficient in Microsoft Office Suite (Excel, PowerPoint, Outlook)Experience in CRM or ERP systems is an advantageMust be organized, detailed-driven and must keep everything on trackDesirables SkillsExperience in FMCG or Retail industry.
