SAP Incident Manager

Client of Next Ventures Limited

SAP Incident Manager
Dubai, UAE (Onsite)
Contract Role 2 Year Engagement

We are seeking an experienced SAP Incident Manager to support a large-scale SAP environment in Dubai. This role will focus on managing SAP support operations, coordinating AMS activities, and driving effective incident management across multiple SAP workstreams.

Key Responsibilities

• Manage end-to-end SAP incident and support processes across the AMS landscape
• Act as the central coordination point for SAP issues, escalations, and service delivery
• Delegate and track incidents across relevant functional and technical workstreams
• Lead PMO and governance activities including reporting, status tracking, and stakeholder updates
• Ensure SLA adherence and timely resolution of critical business issues
• Coordinate with internal users, vendors, and support partners
• Drive service improvement initiatives and operational efficiencies
• Support change, release, and problem management processes

Required Experience

• Strong experience managing SAP AMS and support environments
• Proven background in SAP incident management and service delivery
• Experience coordinating cross-functional SAP teams and third-party vendors
• Strong PMO, governance, and reporting capabilities
• Familiarity with ITIL processes and ticketing/service management tools
• Excellent stakeholder management and communication skills
• Experience supporting large enterprise SAP landscapes preferred