SAP Lead

Client of YALLO Retail

Location: Onsite(Dubai)
Duration: 6 months+ extendable
Start Date: ASAP
Role Purpose:
The role of a Retail COE Lead in the Retail industry is pivotal in ensuring the smooth operation and optimal performance of implemented systems like SAP S4 ERP during the critical post-implementation phase.
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Ensuring System Stability: The primary purpose of the Retail COE Lead is to ensure system stability after the implementation of the ERP system. They monitor system performance, troubleshoot issues, and ensure that the system is functioning as per the business requirements.
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Coordinating Support: The Retail COE Lead coordinates with various teams to provide the necessary support to end-users. They work closely with technical and functional teams to resolve any system issues promptly and minimize downtime.
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Training and Guidance: The Retail COE Lead plays a key role in training end-users on the new system. They provide guidance on how to use the system effectively, addressing any queries or concerns that users may have.
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Stakeholder Communication: The Retail COE Lead is responsible for communicating with various stakeholders, including management, end-users, and vendors. They provide regular updates on system performance, issues, and resolutions, ensuring all parties are kept informed.
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Continuous Improvement: The Retail COE Lead is also tasked with identifying opportunities for system improvement. They gather feedback from end-users and analyse system performance to suggest improvements and enhancements.
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Change Management: The Retail COE Lead plays a crucial role in managing changes to the system during the Retail COE phase. They assess the impact of changes, plan their implementation, and ensure they are carried out smoothly.
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In the Retail industry, these responsibilities are particularly important due to the high volume of transactions, the need for real-time data, and the critical role of customer satisfaction in these sectors. The Retail COE Lead, therefore, plays a key role in ensuring the successful operation of the ERP system post-implementation.
Role Details Key Responsibilities and Accountabilities:
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Stakeholder Engagement: Collaborate with senior executives and key stakeholders to understand their needs, challenges, and priorities. Build strong relationships and serve as a trusted advisor. Present findings, recommendations, and insights to stakeholders and gain buy-in for CoE initiatives.
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Knowledge Sharing: Promote knowledge sharing and collaboration within the organization. Facilitate workshops, training sessions, and communities of practice to share expertise, best practices, and lessons learned across teams and departments.
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Continuous Improvement: Identify opportunities for process improvement, efficiency gains, and innovation within the CoE and the wider organization. Foster a culture of continuous improvement and drive initiatives to enhance the effectiveness and impact of the CoE.
Definition of Success
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Expertise and Knowledge
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Collaboration and Relationship building
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Cost Optimization (Resource, Project, Licenses, and others)
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Integration of business processes and Lower attrition
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Standardization of business operations
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Real-time operations support and availability of management reports
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Proactive Contingency plans preparation
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No disruption to business operations
Other Context:
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Implementer with demonstrated abilities in the management of project implementation for streamlining business user operations and business transformation programs.
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Rich experience of working as both User community and Implementer, thereby understanding pain areas quickly and formulating team setups and ramp-ups accordingly with a blend of expertise in business functional knowledge and large program governance
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Mentoring & developing individuals towards building productive and exceptional teams and as well as forming cohesive team environments
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Perform functional and technical assessments, design, development, testing, troubleshooting activities, and change management in support of complex software and hardware systems comprised of many technical components.
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Apply broad technical knowledge and operate interdependently in ambiguous situations across functional business areas.
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Achieves value creation objectives by contributing information and recommendations to strategic plans and reviews; determining program improvements/new projects; helping in selling new opportunities.
Functional and Technical Competencies
Functional Competencies:
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Domain Expertise: The Retail COE Lead should have a thorough understanding of the P2P and R2R processes in SAP S/4 HANA. This involves knowledge of procurement, accounting, and sales processes, and how they are integrated within the SAP S4 ERP system.

Required Background:
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Master s degree preferred (especially in Finance / Business Management)
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Minimum 14+ years of experience in SAP S/4 HANA technology
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SAP S/4 HANA Implementation and Application Support/Operations Experience
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Strong communication skills and capable of interacting both orally and in writing with executive management, team members, business, and technology professionals.
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Have a background in business and technical requirements analysis, documentation, testing and integration methodologies & development.
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Strong attention to deadlines and budgetary guidelines
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Analytical, critical thinking, and problem-solving skills
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Decision-making and leadership skills
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Strong presentation skills