Senior Administrator HR Operations

SITA

Employee Life Cycle Management

• Administer pre-onboarding and onboarding processes, including issuing offers/contracts, collecting required hiring documents, and coordinating employee readiness in accordance with SLAs.
• Deliver or support induction activities and promote HR tools and global onboarding resources.
• Administer employee benefits and respond to related enquiries.
• Ensure benefit providers receive timely updates on changes (new joiners, leavers, family changes, salary adjustments, etc.).
• Arrange payment of monthly benefit invoices and ensure correct cost centre recharging.
• Track probation periods, follow up with managers, and escalate issues where needed to ensure timely decisions.
• Administer offboarding processes, ensuring compliance with standard procedures and completion of all exit documentation.
• Prepare employee correspondence (salary adjustments, bonuses, internal transfers, promotions, etc.) and update People Central workflows accurately.
• Administer employee absence processes (annual leave, maternity/paternity, sick leave and holidays) and support associated reporting.
• Respond to routine HR inquiries from internal and external customers, ensuring a timely and effective service.
• Ensure full compliance with SITA SOPs related to Onboarding, Offboarding, and all Employee Life Cycle (ELC) activities.
• Provide operational HR support across multiple countries in the MEA region.
• Conduct visits to local government offices (e.g., Social Insurance Office, Labor Office) as required for employee documentation and compliance.
• Maintain and update employee files, both digital and physical, ensuring accuracy, completeness, confidentiality, and compliance with SITA standards and legal requirements.

Benefits Administration

• Coordinate with the benefits SPOC and local authorities to ensure smooth administration and compliance.
• Support and Coordinate with the benefits SPOC to respond for the employee enquiries regarding benefits, eligibility, claims, and policy interpretation.
• Ensure accuracy in benefits-related documentation and updates.

Governance & Compliance

• Maintain accurate and up-to-date employee records in People Central and ensure data integrity through regular audits.
• Produce HR reports and management information as requested.
• Prepare documents, presentations, and other materials for internal and external audits.
• Ensure adherence to SITA procurement procedures, including raising purchase orders, processing invoices, and resolving cost centre queries.
• Monitor legislative changes impacting local HR policies and escalate relevant updates to the GEO HR Manager.
• Adhere to SITA Key Performance Indicators (KPIs) for Onboarding, Offboarding, and all Employee Life Cycle (ELC) activities.
• Uphold data privacy, confidentiality, and record retention requirements.

Strategic and Project Support

• Provide administrative support for internal communications, including local or corporate HR briefings.
• Support GEO HR in responding to data requests related to business cases (e.g., mergers & acquisitions, outsourcing, transfers, large deals).
• Partner with Reward and GEO HR to provide accurate cost-of-employment data.
• Participate in HR Operations improvement initiatives and assist in the rollout of HR programs.