Senior Engagement Project Manager

Boeing Corporation

Our mission is to continuously innovate and deliver an integrated digital experience for the aviation industry that delights customers and improves operational safety and efficiency. This position directly supports a number of portfolios: Digital Technical Operations and Airplane Integration. Our Engagement Project Managers have the critical responsibility of ensuring we deliver a first-class experience when deploying our solutions to customers.

A successful candidate will understand the importance of collaboration as this position will require working directly with both the Product Management Team, Sales, Software Development, Delivery Services and our international customer base.

Responsibilities:

Build Positive Relationships:

• Develops and uses collaborative relationships within and outside the organization to facilitate the accomplishment of customer deployment efforts.
• Establishes rapport and trust among stakeholders, including customers, and demonstrates the organization's dynamics to promote program goals by focusing on a shared vision. Maintains strategic partnerships with customers, stakeholders and peers.

Strive for Deployment Excellence:

• Proactively manage the partner, innovation or implementation process end-to-end to achieve mutually satisfactory target timelines and goals. Develops and executes project and process plans, implements policies and procedures.
• Report on customer / partner implementation status and proactively escalate risks.
• Acts as the initial point of escalation for issues or challenges encountered by the joint deployment team. Capable of effectively triaging and de-escalating issues with impacted parties.
• The ideal candidate will excel in their ability to facilitate troubleshooting and liaise with appropriate resources to ensure we deliver on customer requests.
• Translate and document customer concerns, issues and requests accordingly so our internal product /development teams can appropriately understand them and work toward a resolution.

Represent the Stakeholders:

• Ensure customer feedback is captured and shared with stakeholders and team.
• Communicate with the Product Management team, to ensure proper backlog/roadmap inclusion where appropriate.
• Ability to articulate use cases and value gained in the customer s context are key to improving our implementation capabilities.

Who we are:

• At Boeing, inclusion is the enduring company value. We strive to live our values every day not only because it s the right thing to do, but because our success depends on it. The company s commitment to inclusion providing a work environment for all employees that is welcoming, respectful and equitable, with opportunities for personal and professional development.
• Foster a just culture grounded in humility, inclusion and transparency.
• Lead on safety, quality, integrity and sustainability.
• Extraordinarily candid delivering and receiving feedback with integrity.
• Keeps iterating and improving; embracing a growth mindset.
• A Team!

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring team s discretion and could potentially change in the future.

Qualifications:

• 8+ years of experience in Implementation, and or customer experience.
• Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment.
• Exceptional communication, presentation and relationship-building skills along with a deep commitment to driving an exceptional customer experience.
• Ability to interface between technical and non-technical stakeholders.
• Experience using or applying metrics to measure performance against projects to ensure high quality delivery.
• Ability to work across time zones with a globally dispersed team.