Senior HR Generalist

TTEC

Senior Human Resources / People and Culture Generalist BPO - Cairo

Bringing smiles is what we do at TTEC for you and the customer. As a Human Capital Generalist working on site in Cairo, you ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You ll Do

Looking for an opportunity where you'll contribute to the employee experience? You'll partner with operations and People & Culture as a trusted advisor to support employees. You'll handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, and all employee related issues. With an eye on elevating the employee experience, you'll report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues.
You ll report to the People & Culture Manager. You ll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.

During a Typical Day, You ll

Support benefit enrollment and assist with employment-related documents
Facilitate and coordinate the onboarding process.
Act as the go-to person for employee inquiries, offering guidance on policies, resolving workplace issues, and managing disciplinary actions.
Investigate grievances, coordinate & manage disciplinary investigations, and assist with Labor related cases.
Facilitate sessions for managers on new and updated workplace policies.
Compile regular analytics
Manage personnel files, trackers, Social security , payroll related reporting and ensure consistency in HR systems through accurate record-keeping and ticket management.

What You Bring to the Role

Technical expertise and understanding to implement compliance with all local human resource laws and regulations
Recent experience within a BPO company.
Strong knowledge of HR best practices, policies, and procedures with the ability to customize them to the business's needs
Proven experience managing employee relations, handling complex grievances, and resolving conflicts effectively
Proven ability to manage multiple HR functions and prioritize tasks effectively
Communication styles and approaches to different employees and management styles
Open, honest, and empathetic manner when working with people
Desire to follow procedures
Support team members with their questions
Working knowledge of database applications
Trusted advisor to team members in challenging situations
Flexibility to work in different timings.

What You Can Expect

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)