Senior IT Specialist

Mira Construction

Key Responsibilities

• Lead installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment
• Oversee troubleshooting and resolution of complex hardware and software issues
• Manage and maintain CCTV systems, IP cameras, biometric/punch-in systems, and access control systems
• Install, configure, and maintain Windows operating systems, drivers, and enterprise software
• Provide advanced technical support to end-users and ensure minimal downtime
• Administer user accounts, permissions, and security policies (including authorized password resets)
• Monitor system performance and implement improvements for reliability and efficiency
• Coordinate with vendors and service providers for hardware/software procurement and support
• Maintain IT documentation, asset inventory, and backup systems
• Ensure compliance with IT security policies and best practices

• 5+ years of experience in IT technical support or system administration
• Strong expertise in Windows operating systems and Microsoft environments
• Advanced knowledge of computer hardware, networking, and peripherals
• Proven experience with CCTV systems, IP cameras, and biometric/access control systems
• Experience with basic networking (LAN/WAN, routers, switches, firewalls)
• Strong problem-solving and troubleshooting skills
• Ability to work independently and manage multiple priorities
• Excellent communication and leadership skills