Senior IT Support Officer

Client of Human Capital Group Qatar

Serve as the primary technical point of contact for the Cerner application, ensuring system stability, performance, and user support.

• Assist with the administration of client end Installations.
• Assist in network connectivity troubleshooting and firewall maintenance
• Install Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.
• Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
• Identify and correct operational problems on employee computer systems.
• Update tickets using service desk application based on the SLA and SOP.
• Assist in monitoring that daily backup systems and disaster contingencies are in place in the event of such faults to minimize disruption.
• Continually conduct research and investigates new or improved ways of working to ensure the ICT system is operating at its most effective and efficient.
• Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.
• Achieve internal SLA's for support
• Perform system backups and recovery on timely basis.
• Perform on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs.
• Assist with Server installations and setups as well as resolution of server end problems.
• Assist user in diagnosing and resolving issue related to hardware and software and other related IT concerns such as configuration and installation of server.
• Monitor proactively and respond to ICT helpdesk tickets.
• Provide day to day management of access to the ICT systems and services.