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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues. The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.
- Skills: Strong troubleshooting skills for hardware, software, and operating systems.
- Skills: Solid experience with ITIL processes, incident management, and helpdesk operations.
- Skills: Experience supporting retail, warehouse, or logistics environments.
- Skills: MS 365, Google Workspace, and Azure Fundamentals (AZ-900) knowledge.
Desired Candidate Profile
The Senior IT Support Specialist is responsible for ensuring seamless IT operations across all company sites by delivering high-quality technical support and resolving complex issues. The role supervises the IT support team, coordinates with business and operational functions, and implements ITIL-based processes to maintain service continuity, enabling smooth and efficient business operations in a fast-paced retail and warehouse environment.
- 4+ years of experience in IT or technical support roles.
- Bachelor s degree in IT, Computer Science, or a related field.
- ITIL Certification (required).
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Senior IT Support Specialist
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