Senior Lead Counselor

AddedEducation

Responsibilities:

Academic Counseling: Guidance to Parents/Students

• Building and maintaining relationships with current client families and past client families who have been successful and continue to be supportive.
• Working 1-on-1 with certain key clients. Understand their strengths, weaknesses, goals and development needs.
• Resolving client complaints and issues in a timely manner.

Academic Counseling: Supporting the Counselors

• Work closely with AddedEducation counselors to provide support to deepen and broaden client-engagement.
• Providing guidance on strategizing client engagement for creating abiding relationships.
• Scheduling and preparing quarterly & monthly reviews to set objectives and identify gaps in client engagement.

Industry Research

• Developing and managing relationships with potential clients, influencers and key stakeholders.
• Supporting the BD team in Evaluating new opportunities
• Regular Research to stay up to date with industry trends & information

Strategic Focus

• Providing strategic direction for the counseling business leading Client/ Project Delivery Teams.
• Developing and improving the product, and leading training projects as required.
• Ensure procedural compliance in counseling practices.
• Employing the appropriate software and technology to create more effective work processes.

REQUIRED SKILLS

You should have the passion and the motivation to work in the Higher Education industry. The successful candidate will need to have excellent communication skills, both written and verbal.

• A minimum of 5 years of direct client service/account management experience
• A good Bachelor s degree from a reputed university (international degree would be ideal)
• A High-level of empathy and EQ to understand and solve problems creatively.
• Almost a superhuman attention to detail.
• Proficient in Microsoft Word and Microsoft powerPoin and Adobe Acrobat