Senior Leadership Role Leasing & Client Services

Client of Mark Williams

Role Summary

Oversee and manage the leasing function for a major economic zone, ensuring smooth delivery of services, strong governance, and operational excellence. The role focuses on lease administration, client management, reporting discipline, and continuous improvement of processes and workflows.

Key Responsibilities

Leasing Operations & Portfolio Oversight

• Manage day-to-day leasing activities across assigned commercial and industrial assets.
• Ensure all lease contracts, amendments, and renewals comply with internal policies and regulatory requirements.
• Monitor portfolio performance, occupancy levels, and client demand trends.
• Coordinate with internal teams to support tenant mix planning and asset utilization.

Client Management

• Maintain strong relationships with existing clients to support retention and satisfaction.
• Implement structured communication processes to ensure consistent service delivery.
• Expand the client database and support initiatives that enhance leasing performance and ROI.

Team Leadership & Management

• Oversee the performance of personnel within the leasing section.
• Set objectives, monitor progress, and ensure alignment with departmental goals.
• Drive efficiency by evaluating operational and financial performance of the team.

Reporting & Governance

• Support the preparation of executive reports, dashboards, and presentations.
• Maintain accurate trackers for KPIs, contracts, and departmental documentation.
• Ensure timely submission of reports aligned with organizational standards.

Process Improvement & Operational Excellence

• Identify opportunities to enhance workflows, systems, and service delivery.
• Implement policies and procedures that improve operational efficiency.
• Support digital transformation and automation initiatives within the leasing function.

Compliance, HSE & Information Security

• Ensure adherence to all relevant quality, health, safety, and environmental standards.
• Comply with information security requirements and escalate risks when necessary.
• Maintain strong governance across all leasing activities.