Senior Officer, Business Knowledge First Abu Dhabi Bank FAB

Core Responsibilities:

Create, implement, and maintain Business Knowledge calendar.
Conduct new hire orientation.
Identify Training gaps through constant staff interaction, review of channel performance and other support tools.
Conduct and coordinate training classes for new hire Tellers, Customer Service Officers, Business Development Officers, Direct Sales Agent, and other positions as needed.
Create training programs and partner with subject matter experts (internal & external) as needed.
Partner with subject matter experts and managers to help identify training needs and develop effective and engaging training material, content, and programs.
Instrumental Designing of training materials and developing visually engaging training content in line with agreed Sales and Distribution and FAB brand guidelines
Continuously recommend new training approaches, techniques, and programmes
Create training agendas and coordinate for scheduling trainings {venue, invite list, F&B, Attendance management, follow ups etc.} accordingly.
Maintain training attendance and feedback report and increase overall satisfaction of trainings.
Increase engagement and attendance.
Bachelor s degree in Business Administration, Human Resources or any related discipline, is required.
Master s degree in Business Administration, Human Resources, Business Administration or any related discipline is preferred.
Minimum of 2 years of experience in customer service, Banking Environment
Excellent written, verbal, analytical and communication skills
Proficiency in MS Office
Focus on quality and customer service
Must be able to effectively deal with people at all levels.