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Experience
8 - 12 Years
Education
Master of Technology/Engineering(Computers)
Nationality
Any Arab National
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
The role provides senior technical authority, operational leadership, and service governance, ensuring alignment with ITIL processes, ISO standards (ISO 20000, ISO 27001, ISO 22301), and contractual SLAs. The Senior Technical Lead acts as the final technical escalation point and ensures proactive monitoring, incident response.
Key Responsibilities
• Provide senior technical leadership
• Ensure proactive monitoring, alerting, and event correlation across all managed platforms.
• Lead Major Incident Management (MIM), root cause analysis (RCA), and post-incident reviews across charters related to Infrastructures, virtualization and Microsoft solutions
• Support internal and external audits, evidence collection, and corrective action plans.
Technologies:
• Windows Server (AD, DNS, DHCP, GPO)
• Linux (RHEL, Ubuntu)
• VMware vSphere / ESXi
• Hyper-V / Nutanix
• SAN / NAS
• Backup, replication, and disaster recovery solutions.
• Microsoft Azure (IaaS, monitoring, security)
• AWS (EC2, VPC, CloudWatch)
• AWS (EC2, VPC, CloudWatch)
• Hybrid connectivity
• Cloud security posture and availability monitoring.
• PowerShell (Windows automation)
• Bash / Python (advantage)
• Automation
Desired Candidate Profile
Experience & Qualifications • + 8 Years experiences in technical field • +2 years experiences in audit • Bachelor’s degree in IT, Engineering, or related field.
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Technical Lead Engineer
- NOC Operations
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Diyar United Company
Established in 1980, Diyar United Company has been, since more than thirty years, managing large and complex technology projects. Its high caliber and professional work force of 900+ employees, its strategic alliances with leading technology companies, its focus on meeting client business objectives, its investment in technology initiatives that help the economy and society and its commitment to Total Quality Management make Diyar an ideal partner for our client technology requirements through its partnership with IBM, Dell, HP, SUN, Cisco, Microsoft, Oracle and VERITAS etc DUC is the largest IT Company in Kuwait providing outsourcing services. Our experience in outsourcing varies from strategic thinking, project management, business analysis and developing integrated service models suitable for any complex environment to ensure that the services are provided efficiently, professionally and within the service levels. The unique breadth of our outsourcing portfolio extends not just to technology, but also to internationally recognized process standards as a part of adopting the ITIL best practices
Read MoreNoor Jamal El Ali - Onboarding Specialist
Waha Mall, Dajeej Area, P. O Box #3985, Safat BT Tower, Khaled Bin Al-Walid Street, P. O Box #3985, Safat Abu Bakkar Siddiq Street, Kuwait City ,Kuwait, Al Ahmadi, Kuwait
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