Senior Technical Support Engineer
Informatica
Employer Active
Posted 8 hrs ago
Send me Jobs like this
Experience
5 - 10 Years
Job Location
Education
Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
You will troubleshoot and resolve complex issues with Informatica products, report bugs to R&D, and support customer installations and training for technical users.
Your Role Responsibilities? Here's What You'll Do
- Provide best in class technical support to customers, partners, and internal teams.
- Managing customer issues and escalations within our SalesForce CRM system
- Manage the technical support lifecycle all the way to successful resolution by analysing and reproducing problems and managing customer expectations throughout.
- Work with regional partners on proactive support, enablement, and guidance.
- Follow up on actions in a timely manner.
- Coordinate with other teams to identify, report and speed up resolutions of product defects and anticipate and pre-emptively deflect escalations or at-risk customer situations.
What We'd Like to See
- Passionate about exceptional customer success
- Analytical, troubleshooting, and problem-solving skills
- Proficient in Java with proven programming experience
- Experience debugging Java or other OOP languages
- Solid understanding of relational databases, especially Oracle and MS SQL Server
- Familiar with Windows and Linux (Red Hat, SuSE) operating systems
- Knowledge of Cloud platforms like Azure, AWS, or GCP
- Experience with Open API Specification (Swagger) and web services (REST, SOAP)
- Some network troubleshooting experience
- Excellent English language skills, fluency in Arabic is desirable
Desired Candidate Profile
What We'd Like to See
- Passionate about exceptional customer success
- Analytical, troubleshooting, and problem-solving skills
- Proficient in Java with proven programming experience
- Experience debugging Java or other OOP languages
- Solid understanding of relational databases, especially Oracle and MS SQL Server
- Familiar with Windows and Linux (Red Hat, SuSE) operating systems
- Knowledge of Cloud platforms like Azure, AWS, or GCP
- Experience with Open API Specification (Swagger) and web services (REST, SOAP)
- Some network troubleshooting experience
- Excellent English language skills, fluency in Arabic is desirable
Role Essentials
- Minimum 5+ years of industry experience in supporting mission-critical software components; exposure to cloud native applications/architecture is a strong plus
- BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
- Minimum 5+ years of relevant professional experience
Company Industry
Department / Functional Area
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Informatica
At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture. Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com . Connect with LinkedIn , X , and Facebook . Informatica. Where data and AI come to life.