Service Advisor | Bodyshop | Global Aftersales Al Futtaim Private Company (LLC)

Posted 30+ days ago

Experience

3 - 8 Years

Job Location

Other - United Arab Emirates (UAE)

Education

Diploma(Mechanical), Bachelor of Technology/Engineering(Automobile)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Build long-term relationships with customers to ensure customer retention & loyalty.
  • Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
  • Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
  • Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
  • At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
  • Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
  • Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience

Desired Candidate Profile

  • Must have broad based knowledge to service as a reliable consultant and be able to provide up-to-date technical information in response to customer inquiries
  • Proper operation, maintenance and care of vehicle
  • Ability to identify problem areas and identify its cure
  • Must be able to follow global automotive workshop instructions and procedures.
  • Technical school / Certificate/ Diploma in Automobile / Mechanical Eng.
  • Minimum 3 years of experience in a reputed automotive workshop in similar role.
  • Knowledge of Body parts and general mechanical components of repair of Body & Paint

Employment Type

    Full Time

Company Industry

  • Automotive
  • Automobile
  • Auto Accessories

Department / Functional Area

  • Installation
  • Maintenance
  • Operations
  • Repair

Keywords

  • Organizational Skills
  • Customer Service
  • Vehicle Diagnostics
  • Vehicle Service Advisor
  • Automotive Service Consultant
  • Repair Advisor
  • Workshop Controller
  • Bodyshop Advisor
  • Automotive Repair
  • Aftersales Representative

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)

Similar Jobs

Service Advisor | Al-Futtaim Automotive | Trading Enterprises

Service Advisor | Al-Futtaim Automotive | BYD

Service Advisor

View All