Service Delivery Agent (tracing) - DWC The Emirates Group

In this role you will:

• Ensures that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
• Applies departmental policies, processes, procedures in day-to-day operations adapting to any changes in the established standards and procedures.
• Complies with all regulatory and IATA standards such as Regulated Agent 3, ISO, IOSA /ISAGO GDP/CEIV standards and ensures staff follows the established procedures in the operations
• Implements day-to-day operations assigned and ensures compliance with the established standards and procedures
• Carries out all activities assigned to updating and documentation in Imports and Export counters ensuring activities are completed efficiently and in compliance with procedures.
• Coordinates with Government Authorities such as Customs, Municipality, Health or Police in an efficient and effective manner to ensure smooth movement of all cargo, courier and mail.
• Carries out dangerous goods and other mandatory/ SOP related checks to ensure handling is in line with the regulations, ensures other operational units and support department are provided with accurate and timely information when requested.
• For product and special cargo codes, verifies authority of Imports customers prior to delivery being affected to ensure alignment with regulations.
• Constantly looks and areas of improvement to provide higher level of customer service to dnata cargo customers at the counters.
• Supports supervisory staff in conducting Ad-hoc audits as and when required.