Service Desk Engineer
QIC digital hub
Posted on 27 Feb
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We re looking for a Service Desk Engineer to join our Infrastructure Team. You will provide first-line technical support to internal employees, manage user access across core platforms, and ensure smooth operation of third-party systems. The role requires strong technical fundamentals, attention to security, and a user-focused mindset.
Responsibilities
- Provide first-line support across Jira, Confluence, GitLab, Google Workspace, Slack
- Manage access requests and user permissions in line with security policies
- Troubleshoot software and internal platform issues
- Monitor system alerts and respond to incidents
- Manage support tickets in line with SLAs
- Communicate clearly with users and maintain internal documentation
- Educate users on best practices
- Create and maintain knowledge base articles and internal documentation
Requirements
- 2 3 years in IT support / Helpdesk
- Understanding of IT infrastructure (networks, servers, cloud)
- Experience with Atlassian tools and Git-based platforms
- Experience with Jira Service Desk is a must
- Knowledge of Google Workspace and IAM principles is required
- Strong communication and user-oriented approach
- English language B2
Desired Candidate Profile
Requirements
- 2 3 years in IT support / Helpdesk
- Understanding of IT infrastructure (networks, servers, cloud)
- Experience with Atlassian tools and Git-based platforms
- Experience with Jira Service Desk is a must
- Knowledge of Google Workspace and IAM principles is required
- Strong communication and user-oriented approach
- English language B2
Nice to have
- Degree in IT or related field
- ITIL, CompTIA A+, or similar certifications
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Service Desk Engineer
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
QIC digital hub
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses. Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.
Similar Jobs
IT Support Engineer (Immediate Joiner)
Abdulwahed Bin Shabib Investment Group LLC
- 1 - 6 Years
- Dubai - United Arab Emirates (UAE)
IT Support Engineer
Itchase.com llc
- 2 - 4 Years
- Dubai - United Arab Emirates (UAE)
IT Support Specialist
ZEPHYR-TECH
- 2 - 5 Years
- Dubai - United Arab Emirates (UAE)
IT Support
Finsolve budgeting and financial solutions
- 2 - 4 Years
- Dubai - United Arab Emirates (UAE)
L2 - Technical Support Engineer
Dicetek LLC
- 5 - 10 Years
- Dubai - United Arab Emirates (UAE)