Service Operations Associate
NCR Atleos
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a Service Desk Associate to join our Service Operations team. The ideal candidate will provide first-level technical support, resolve customer issues efficiently, and ensure high-quality service delivery.
Key Responsibilities:
- Respond to incoming service requests via phone, email, or ticketing system.
- Escalate complex issues to higher-level support teams when necessary.
- Document all interactions and resolutions accurately in the system.
- Maintain strong communication with clients and internal teams.
Work Schedule:
- Rotational shifts, with potential transition to 24x7 coverage.
Desired Candidate Profile
Qualifications:
- Bachelor s degree in IT, Computer Science, or related field (preferred).
- Strong problem-solving and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Familiarity with ATM systems or banking technology is a plus.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Service Operations Associate
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NCR Atleos
About NCR Atleos: br>NCR Atleos is a global leader in self-service banking and ATM solutions, committed to delivering exceptional customer experiences and innovative technology.
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