Service Sales Engineer

Client of IPAMS Industrial Personnel and Management Services

Task Description:

• Build and maintain strong relationship with existing key customers.
• Generating revenue through proactive service sales through all channels.
• Deal with technical inquiries from customers to colleagues whether in the capacity of your own knowledge or by assisting experts in providing the clarification.
• Focusing on growing and developing existing key client accounts.
• Attract new businesses which are currently not covered by our scope of supply, especially for key accounts.
• Build up good relationship with prospective customers.
• Ensure and follow-up on the delivery of services to customers in a timely manner.
• Follow up and supervise the preparation of quotations/tender documents submitted to key customers.
• Follow up on due payments and ensure that the money is received on time or before due date in compliance with the agreed payment terms.
• Conduct regular meetings with clients with regards to prospective business opportunities and submit reports to the Service Manager.
• Maintain minutes on feedback received from customer meetings.
• Prepare regular reports of progress and revenue forecasts required by management.
• Resolve any issues and problems faced by customers and deal with complaints to maintain the company s reputation.
• Inform and explain solutions that customers meet their objectives.
• Sign new service contracts to increase business base and smooth sales pipeline.