ServiceNow Developer

Devoteam Morocco

Job Description

Roles & Responsibilities

Desired Candidate Profile

Main tasks:

• Design, develop and configure applications and workflows on ServiceNow.
• Implement, customize and integrate the main ServiceNow modules: IT Service Management (ITSM) and Customer Service Management (CSM)
• Develop scripts (Business Rules, Client Scripts, UI Policies, Script Includes).
• Participate in integrations with third-party tools (APIs, Web Services, LDAP, SSO, etc.).
• Follow ServiceNow development best practices (Scoped Apps, Flow Designer).
• Contribute to the continuous improvement of the platform and ensure technological monitoring.
• Train and support internal teams and key users.

Desired profile:

• Experience: Minimum 5-7 years of experience on ServiceNow, including 3 years on large-scale projects.
• Mastery of ITSM, CSM, HRSD, GRC modules (at least 2 modules from these).
• Excellent knowledge of ServiceNow scripting (JavaScript client and server).
• Strong integration skills (REST, SOAP, API).
• Good understanding of ITIL processes.
• Ability to work in Agile/Scrum mode.
• Analytical mind, autonomy and proactive approach.

Appreciated certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (ITSM, CSM, HRSD...)
• ITIL Foundation v4

LANGUAGES:

• French: current
• English: fluent

Benefits:

• Participation in large-scale international projects.
• Ongoing training and ServiceNow certification are provided.
• progression towards architect or technical lead positions.