Social Media Lead

JOUD Coffee

Social Media Lead (Organic + Paid Amplification) — JOUD Coffee

Location: Abu Dhabi, UAE

Type: Full-time

Language: Arabic & English (Arabic is mandatory)

Build the social presence of a UAE homegrown brand scaling fast.

JOUD Coffee is built on Hospitality, Generosity, and Community—and has grown to 18 outlets as a homegrown UAE brand. We’re raising the bar on storytelling, craft, and cultural relevance: premium, warm, and unmistakably JOUD.

We’re hiring a Social Media Lead who can do two things exceptionally well:

Create a world-class organic presence (taste-led content, voice, cadence, community)

Build the platform foundations and amplification engine so social performs—reliably, measurably, and at scale

This is not a “posting” role. It’s a leadership role that sets standards, builds systems, and leads execution through a Social Media Executive and creative partners.

What you’ll own

1) Social strategy & brand voice (Instagram-first)

Own the organic social strategy and channel identity: content pillars, tone, narrative, and what “premium but warm” looks like.

Build the editorial calendar tied to launches, seasonal moments, and day-to-day brand building.

Establish JOUD’s social standards: what we post, what we never post, and why.

2) Creative direction & content machine

Write/lead briefs for reels, stories, and carousels (hooks, scripts, storyboards, shot lists).

Raise the bar on creative taste: pacing, visuals, copy, and cultural fluency.

Partner with videography/design resources to deliver consistent, high-quality output.

3) Community & brand care (Arabic-first)

Set the tone for community management: warm, respectful, fast, and genuinely helpful.

Build a clean escalation workflow with operations for complaints/issues and follow-through.

4) Platform foundations & paid amplification (quiet excellence)

Ensure the account ecosystem is set up properly: access, ownership, roles/permissions, and day-to-day reliability.

Keep tracking and reporting clean and consistent (so performance can be trusted).

Run and optimize paid amplification for key moments (launches, offers, seasonal pushes), including creative testing and audience strategy—without turning the brand into “ads content.”

5) Leadership & operating cadence

Lead and coach a Social Media Executive (publishing + community ops).

Build repeatable workflows: briefs → production → approvals → scheduling → reporting → iteration.

Report weekly insights: what’s working, what to scale, what to stop.

What success looks like (first 60–90 days)

JOUD has a clear, recognizable social identity and consistent cadence.

Content quality rises—stronger hooks, higher retention, more saves/shares.

Community response standards are tight and on-brand.

Paid amplification works reliably (clean setup, measurable improvement, better learning loops).

Requirements

Strong organic social leadership for a premium brand (hospitality/retail/lifestyle preferred).

Excellent Arabic writing + tone, and strong English (Arabic is mandatory).

Strong creative judgment (you can spot what’s “off” instantly and fix it).

Hands-on experience with Business Suite/Ads Manager, access management, and running paid social campaigns (awareness → retargeting → conversion where applicable).

UAE cultural fluency (authentic vs cringe instincts).