Specialist - Administration
Dallah Health
Posted on 9 Mar
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Experience
1 - 3 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Ensure work is performed based on approved policies, processes, procedures, and instructions
Identify opportunities for continuous improvement of systems, processes and practices taking into account leading practices, cost reduction and productivity improvement
Ensure day-to-day activities are properly performed in line with policies and procedures
Follow-up on escalated cases/issues of subordinates to ensure they are closed efficiently and in a timely manner Functional Accountabilities:
Assist in administering patient satisfaction and perception surveys
Collect and compile patient feedback from multiple channels including digital tools, in-person interviews, and suggestion boxes
Analyze feedback results to identify patterns and potential areas for service improvement
Coordinate with relevant departments to address patient concerns or complaints
Participate in the planning and implementation of service recovery programs
Help prepare reports and presentations related to perception trends and KPIs
Support awareness campaigns aimed at educating staff about patient perception and expectations
Ensure all perception-related activities comply with regulatory and accreditation standards
Maintain accurate records and databases of feedback and perception data
Assist in benchmarking patient perception performance against industry standards
Desired Candidate Profile
Key Contacts Key Internal Stakeholders Key External Stakeholders
Clinical Departments (Nursing, Physicians)
Marketing and Communications
Quality and Patient Safety Teams
All staff
Patients and Families
Ministry of Health (MOH)
Accreditation Bodies (e.g., CBAHI)
External survey vendors or consultants
Job Qualifications and Requirements Knowledge and Experience
1 3 years of experience in patient experience, quality, or data analysis roles within healthcare
Familiarity with patient feedback tools and satisfaction indicators
Understanding of healthcare systems and patient rights in Saudi Arabia Education and Certifications
Bachelor s degree in Healthcare Administration, Public Health, Business, or related field Skills
Strong communication and interpersonal skills
Analytical thinking and data interpretation
Organized and detail-oriented
Team player with the ability to work cross-functionally
Proficient in Microsoft Excel, PowerPoint, and data visualization tools
Fluent in English and Arabic are an advantage Attitude
Strong Work Ethic
Dependability and Responsibility
Possessing a Positive Attitude
Adaptability
Honesty and Integrity
Self-Motivated
Motivated to Grow and Learn
Strong Self-Confidence Conditions
This job description will become effective from the date signed by the employee.
This job description shall be subject to periodic review and may be changed at any time, in consultation with the employee.
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Administration
Keywords
- Specialist - Administration
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