Speciality Restaurant Manager ACCOR

Key Responsibilities

Operational Supervision & Quality Assurance:

• Oversee the daily operations of the Singaporean specialty restaurant, ensuring a seamless, intuitive, and refined service experience in alignment with Raffles standards of excellence.
• Ensure the restaurant environment reflects the rich heritage and multicultural identity of Singaporean cuisine, blending elegance with vibrant authenticity in ambiance, presentation, and service flow.
• Conduct daily briefings and meticulous inspections to ensure consistency in food quality, service rituals, cleanliness, and attention to detail.
• Maintain strict control of inventory, sourcing, and cost management, ensuring the use of authentic ingredients while optimizing efficiency and minimizing waste.
• Ensure full compliance with HACCP standards, local regulations, and Raffles operational policies.

Guest Experience & Service Excellence:

• Curate a soulful and immersive Singaporean dining journey, where each guest experience is personalized, memorable, and emotionally engaging.
• Bring dishes to life through storytelling, sharing the heritage, cultural influences, and inspirations behind each offering, reflecting Singapore s diverse culinary identity.
• Anticipate guest needs with intuition and grace, ensuring seamless service delivery that feels both effortless and bespoke.
• Handle guest feedback and service recovery with empathy, discretion, and a commitment to turning moments into lasting impressions.
• Build meaningful relationships with guests, recognizing preferences and creating a sense of belonging that encourages return visits.

Team Leadership & Development:

• Lead and inspire a team of Heartists , fostering a culture of passion, pride, and excellence in every interaction.
• Coach and develop team members on service artistry, Singaporean cuisine knowledge, and personalized guest engagement.
• Embed Raffles service culture through continuous training, storytelling, and role modeling of brand values.
• Ensure high standards of grooming, professionalism, and emotional intelligence within the team.
• Support talent development, succession planning, and the growth of future leaders within the Raffles family.

Financial Performance & Commercial Focus:

• Drive revenue growth through strategic upselling, promotions, and optimization of average check value.
• Monitor financial performance, including revenue, labor costs, and cost of sales, ensuring alignment with budget targets.
• Prepare forecasts, analyze trends, and implement action plans to improve profitability.
• Collaborate with marketing and events teams to promote the Singaporean restaurant through campaigns, activations, and partnerships.
• Ensure accurate billing, cash handling, and compliance with financial procedures.

Brand, Culture & Pre-Opening Excellence:

• Bring to life the spirit of Raffles through the restaurant concept, blending timeless elegance with the vibrant soul of Singaporean cuisine.
• Support pre-opening initiatives including recruitment, onboarding, training programs, and the creation of bespoke service rituals.
• Contribute to the development of SOPs, guest journey mapping, and service choreography aligned with Raffles standards.
• Champion a culture of belonging, creativity, and excellence, where every team member contributes to creating magic".
• Collaborate cross-functionally to ensure a seamless and elevated guest journey across all touchpoints.

Health, Safety & Compliance:

• Ensure adherence to all health, safety, and hygiene standards in line with local regulations and company policies.
• Conduct regular audits and ensure corrective actions are implemented promptly.
• Promote a safe working environment for colleagues and guests at all times.