Speciality Restaurant Manager - Turkish ACCOR

Key Responsibilities

• Oversee the daily operations of the Turkish specialty restaurant, ensuring seamless service delivery aligned with Fairmont brand standards and luxury dining expectations.
• Ensure all aspects of restaurant readiness, including mise en place, cleanliness, ambiance, and table settings, reflect authenticity and excellence in Turkish dining culture.
• Conduct daily briefings and inspections to maintain consistency in food presentation, service rituals, hygiene, and safety standards.
• Monitor inventory levels, ordering processes, and cost controls, ensuring optimal stock management while minimizing waste.
• Ensure compliance with HACCP, local regulations, and company policies related to food safety and hygiene.

Guest Experience & Service Excellence:

• Curate an immersive and culturally authentic Turkish dining experience, incorporating storytelling, rituals, and personalized service.
• Engage with guests proactively, ensuring satisfaction, anticipating needs, and creating memorable dining moments.
• Handle guest feedback, complaints, and service recovery with professionalism, urgency, and a solution-oriented mindset.
• Collaborate with the culinary team to ensure menu knowledge is consistently delivered and that recommendations reflect authenticity and quality.
• Drive loyalty by building relationships with repeat guests and promoting signature experiences within the restaurant.

Team Leadership & Development:

• Lead, inspire, and develop a high-performing service team, fostering a culture of excellence, accountability, and collaboration.
• Conduct regular training sessions on Turkish cuisine knowledge, service standards, upselling techniques, and Fairmont service culture.
• Ensure team grooming, discipline, and professionalism align with luxury hospitality standards.
• Coach team members through continuous feedback, performance reviews, and development plans.
• Support talent development, succession planning, and internal mobility within the Food & Beverage division.

Financial Performance & Commercial Focus:

• Drive revenue growth through strategic upselling, promotions, and optimization of average check value.
• Monitor financial performance, including revenue, labor costs, and cost of sales, ensuring alignment with budget targets.
• Prepare forecasts, analyze trends, and implement action plans to improve profitability.
• Collaborate with marketing and events teams to promote the Turkish restaurant through campaigns, activations, and partnerships.
• Ensure accurate billing, cash handling, and compliance with financial procedures.

Brand, Culture & Pre-Opening Excellence:

• Ensure the restaurant concept reflects Fairmont brand positioning while honoring the authenticity of Turkish cuisine and hospitality traditions.
• Support pre-opening activities including recruitment, training, SOP development, and trial operations.
• Contribute to the creation and implementation of service standards, workflows, and operational manuals.
• Embed Fairmont culture and values within the team, promoting a sense of belonging and pride.
• Collaborate cross-functionally to ensure seamless guest journeys across all touchpoints.

Health, Safety & Compliance:

• Ensure adherence to all health, safety, and hygiene standards in line with local regulations and company policies.
• Conduct regular audits and ensure corrective actions are implemented promptly.
• Promote a safe working environment for colleagues and guests at all times.